From Policy to Delivery: Commissioning Public Services (7036GIR)

Whether public services delivered by the public sector, the private sector or the not-for-profit sector, government often struggles in the process of commissioning these services clarifying and specifying the desired outcomes, allocating funding and human resources to the delivery agencies, and holding them to account for performance. There has been growing interest in the discipline of 'commissioning' in Australia, the UK and Canada as a way of bridging the gap between policy and delivery and as a means of using performance accountability as an effective tool of management. It has direct application when service delivery is commissioned from non-government providers through contracts or grants, but it has even greater relevance when services are delivered by public service providers under delegated authority. This course will reflect on the evolution of the policy and service delivery role of the state. It will explore the efforts of governments in different types of political systems to reform and improve the delivery of public services. It explores contemporary models of service delivery reform, including commissioning. Prerequisites: NIL Co-requisites: NIL Incompatibles: NIL

Course study information

Offerings for this course are currently unavailable